Cancellation Policy

Cancellation Policy
Effective Date: 5 June 2025

At G Cool, we understand that plans change. We aim to make the order cancellation process simple and hassle-free for our customers.

1. Order Cancellation Before Dispatch

• You may cancel your order before it has been shipped or dispatched.
• To cancel your order, please contact us immediately via:
  📧 Email: girishpatel1474@gmail.com
  📞 Phone: 63589 02187 / 02632 241437

If the order has not yet been shipped, we will process the cancellation and initiate a full refund within 5-7 business days.

2. Order Already Shipped

If your order has already been dispatched:

• The cancellation request will be treated as a return after delivery.
• In this case, you may still refuse the delivery or follow our Return & Refund Policy once the item is received.

Please note:

• Shipping charges (if applicable) may not be refunded once the order is dispatched.
• Return shipping costs (if any) will be borne by the customer, unless due to product defect or error from our side.

3. Cancellations by G Cool

We reserve the right to cancel orders under the following circumstances:

• Product is out of stock or discontinued
• Pricing or technical error
• Payment not received or failed
• Suspicious or fraudulent transaction

In such cases, a full refund will be processed promptly.

4. Refund Timelines

Approved cancellation refunds are usually processed within 5-7 business days to the original method of payment or through bank transfer.

5. Contact Us

If you have any questions or need assistance with a cancellation, please contact:

G Cool Showroom
1, Yash Arcade, Valsad RTO - Dharampur Road,
Atakpardi, Valsad 396007
📞 Phone: 63589 02187 / 02632 241437
📧 Email: girishpatel1474@gmail.com
🕙 Working Hours: Monday to Saturday, 10:00 AM – 07:30 PM