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Return & Refund Policy

Return & Refund Policy
Effective Date: 5 June 2025

Thank you for shopping at GCool. We strive to ensure your satisfaction with every purchase made on our website. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with tags, labels, and invoice.
  • The return request must be initiated within 7 days from the date of delivery.
  • Certain items (e.g. custom orders, hygiene-related products, clearance items) may not be eligible for return. Please check the product page for specific policies.

2. How to Initiate a Return

To initiate a return:

  1. Contact our support team at girishpatel1474@gmail.com or call 63589 02187 / 02632 241437 within 7 days of receiving your item.
  2. Provide your order number, product details, and reason for return.
  3. We will guide you through the return process.

Once approved, you will be required to ship the product back to our address at your cost unless the return is due to a defect or error on our part.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will offer:

  • A replacement (subject to availability)
  • A full refund, if replacement is not possible

All claims must be raised within 48 hours of receiving the item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be made to the original method of payment or via bank transfer.
  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Cancellations

You may cancel your order before it is shipped. If the order has already been dispatched, the cancellation will be treated as a return and processed accordingly.

6. Contact Us

For questions or assistance with returns and refunds, please reach out to:

G Cool Showroom
1, Yash Arcade, Valsad RTO - Dharampur Road,
Atakpardi, Valsad 396007
📞 Phone: 63589 02187 / 02632 241437
📧 Email: girishpatel1474@gmail.com
🕙 Working Hours: Monday to Saturday, 10:00 AM – 07:30 PM

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